RETURN/CLAIM POLICY

We are committed to customer satisfaction. However, due to the nature of our food products, all sales are final and we are unable to accept returns. Please check the products upon arrival.  Before you checkout, please ensure that you check your cart – Tastry will not be held responsible for inaccurate choices. If you encounter any issues such as damaged or spoiled goods, missing items from the order, or incorrect product received, please reach out to our customer service team within 24 hours of the delivery. You can contact us by phone at +2778 065 1951 or via email at orders@tastry.co.za

To assist us in resolving the issue, we will need:
• Order number
• Pictures of the product/product packaging

Please refrain from discarding the products before contacting us, as we may require additional information for claim approval and we will subsequently notify you of the approval or rejection of your refund.